Hello, I’m Kelley S. Thwaite, CMP
National Account Manager, ESN
Sharing the best practices discovered by managing over 8,600 events annually and $860 million of total spend, helps make each of our representatives better resources for our customers. This allows us to help our customers discover emerging trends, benchmark destinations and venues, and validate precedents that can have notable impact on their events. We have the privilege of working with some very smart customers like you, which helps continuously accelerate everyone’s development. The end result is delivering more dollars to your bottom line. And thanks to the collective data and knowledge secured by contracting over four million room nights annually, you can be confident you are receiving the optimum combination of rates, concessions, and terms every time.
“By some stroke of luck, we learned about Experient two years ago. It began with an inquiry to find a new location for one of our events and has blossomed into a relationship that is akin to having extended our staff! Experient uses their expertise to thoroughly investigate properties, to provide timely follow-ups and reminders, to negotiate contracts on our behalf, and provide candid and generous advice. Experient has taken the time and care to secure excellent locations and accommodations tailored to our needs and continue to be a tremendous resource to our organization.”
National Nonprofit Educational Council
I have been a part of the meetings and events industry for over 18 years. I am an active volunteer in industry related associations including Meeting Professionals International (MPI) and International Special Events Society (ISES). I served as President of the Philadelphia chapter of MPI and am currently sitting on the board for the South Jersey chapter of ISES. Because of my activity in the industry, I earned my Certified Meeting Professional (CMP) designation in 2002 and have successfully renewed twice since that time.
My Personal Statement
Customer Service is my number one priority
My Contact Information